Frequently Asked Questions

How do you get my prescription?

We have three easy options to choose from when sending us your prescription:

1. Snap a photo of your prescription and upload the file during checkout.

2. Our team can contact your doctor

3. Don't have your prescription with you? Don't worry you can still purchase your new glasses and send us the prescription later. A member from our team will ensure to follow up on this.

All of the prescriptions are reviewed by our trained team of optometrists at our lens manufacturing facility in Fort Lauderdale, Florida.

How do you measure my pupillary distance (PD)?

After you purchase we use an innovative eye recognition software that scans your eyes to get an exact measurement of your pupillary distance. This measurement is extremely accurate and takes less than 30 seconds to do.
 

Where are the lenses manufactured?

All lenses are made in our lab in Fort Lauderdale, Florida. This ensures superior quality and quick shipping times.

 
 

USA & Canada Shipping 

Manufacturing

All single vision lenses take 1-2 days to manufacture from the moment we receive your prescription.

All progressive lenses take 3-5 days to manufacture from the moment we receive your prescription.

 

USA Customers

Once the order is shipped delivery will vary from 2-5 business days. A USPS tracking number will be provided by email.

Shipping is FREE for all USA orders.

Canadian Customers

Once the order is shipped delivery will vary from 3-7 business days. Your order will arrive via Canada Post and tracking will be provided by email.

Shipping is only $5 for all Canadian orders.

 

*All orders are shipped from our optical lab in Fort Lauderdale, Florida.  

 

Insurance

We accept both Flexible Saving Account (FSA) and Health Saving Account (HSA) dollars. After your purchase, we will provide you with a detailed receipt you can use for your reimbursement.

 

Many insurance plans such as Vision Service Plan (VSP) and others have not in-network benefits. After your purchase, we will provide you with a detailed receipt that you can submit to your provider to receive reimbursement.

 

Return & Exchange Policy

30 Day Return Policy

Prescription Glasses (no Hip Care)

We accept returns on all prescription glasses that are in perfect condition within 30 days following the arrival of your order. If you have ordered custom prescription lenses you are still eligible for a refund or exchange within this 30 day grace period.

  • All orders purchased online must be exchanged or refunded via customer service
  • Glasses must be shipped back to the following address and once received and inspected the return will be processed.

    Hip Optical Returns

    750 SW 12th Avenue,
    Pompano Beach, FL 33069
    United States

  • We will not accept returns or exchanges after the 30 day period has has past.
  • You will be credited through the original method of payment.
  • If you would like to return or exchange your Hip Optical glasses, our customer service team will be more than happy to assist, feel free to call us at 1-855-9999-5677 or email us at mail@hipoptical.com. Please briefly describe the reason for the return in the email.

If 30 days have past from the moment you received your glasses, please do not ship to the following address as you are no longer eligible for a return and your package will be returned to you.

Prescription Glasses (with Hip Care)

If you have purchase Hip Care you are fully covered for loss or damage for one year from the moment you received your order. Once the one year grace period has passed you will no longer be eligible for a return or exchange.

 

 
 

What currency is your website in?

All our prices are in USD. For our Canadian customers please keep in mind that the conversion from USD to CAD dollars will be calculated by your credit card provider.

 
 

Still did not answer your question? Don't worry, we have a team ready to assist you. Call us at 1-855-999-5677 or email us at support@hipoptical.info
We are always here to help!