We guarantee quick and safe delivery.

Delivery

We currently have a special promotion FREE shipping in the USA on all frames & lenses! All prescription lenses are made custom to your specifications. Delivery takes between 4-7 business days to arrive. At HipOptical we guarantee safe delivery.

Tracking

Once your frames leave the warehouse we will provide you with a tracking number via email. You will be able to track your package from the warehouse all the way to your front doorstep.

After receiving your tracking number;
American customers will be able to track their package through the United States Postal Service (USPS) 

 

FREE Shipping!

Shipping is FREE in the USA

Returns

We're so confident that you will love your new glasses that we will manufacture your unique prescription, you can try them for 30 days, and if you are still not in love simply contact support@hipoptical.com or message our 24/7 live chat and they will be more than happy to assist you with a return. 

United States Return Address

Hip Optical Lab

750 SW 12th Avenue

Pompano Beach, FL  33069

Canada Return Address

Hip Optical Logistics

10 Daybar Avenue

Etobicoke, Ontario M9W 3N8

We're here to help

If you have any questions in regards to your shipment or order we are always happy to help. Feel free to email us at support@hipoptical.com and we will promptly answer any questions you have.