My friend ordered a pair of glasses from Hip Optical, I tried them on and loved the frames and the way they fit. I ordered two pair of frames, they were not the ones I tried on of hers. I texted customer service, sent her a picture of my friends frames on me, she told me what the name of the frames were so I shipped the other frames back and ordered the correct. The customer service rep knew her merchandise, so I was able to get the frames I wanted. Great service!!
